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Harvey Norman's Delivery Promise Offers You Peace of Mind
When you buy a new fridge or washer from Harvey Norman, you know that the hassles are over. Flexibility, quality customer service and prompt delivery add up to a superior shopping experience, from beginning to end.
Our Delivery Promise
If you order an in-stock product by
2PM on a weekday, we can have it delivered the next day**. So should your old fridge suddenly break down, Harvey Norman can get a new one to you as soon as possible. We'll contact you the day prior to delivery to confirm your details and give you an estimated delivery time. On the delivery day itself, the driver will contact you one hour before arrival to confirm that you will be at home to receive your order.
**Next day delivery available in Klang Valley area for in-store purchases only.
To make things even easier, selected electrical gadgets will have basic installation.
Delivery
We deliver to your home or office via our nationwide store network. Products are dispatched from your nearest Harvey Norman store. Delivery normally takes between one (1) to seven (7) working days, or up to twenty-one (21) days for furniture and bedding. If you're a
Harvey Norman Online member, you can track its progress via My Account.
The delivery fee is calculated by the size and weight of the items, plus the delivery location. Multiple items can be fit into one box. You can work out delivery costs for your purchase using the delivery cost calculator in Shopping Cart. Otherwise, delivery costs will be automatically calculated in Checkout and displayed as a line item in your costs.
We use local couriers to facilitate the delivery of our small items' deliveries. We are unable to deliver on Sundays, Public Holidays, or at specific times (e.g. at 9am, before 5pm, after 7pm etc). Delivery fee is not inclusive of any additional costs such as installation or 3rd party fees. Delivery fees will not be refunded for items returned.
Large Items & Appliances Delivery: Large appliances include washers, dryers, refrigerators or televisions. We are unable to deliver on Sundays, Public Holidays, or at specific times (e.g. at 9am, before 5pm, after 7pm etc). Delivery fee is not inclusive of any additional costs such as installation or 3rd party fees. Delivery fees will not be refunded for items returned.
There will be an additional delivery charge for buildings without lifts or if your products cannot fit in the lift and the delivery team has to use the stairs. Our delivery service only covers addresses within 30m from the unloading point. A RM50 surcharge/item will be collected by the delivery service provider for addresses outside this scope.
In the event of unsuccessful delivery due to an unattended recipient address upon arrival of goods, there will be no refund of delivery fees. Should the delivery need to be rescheduled, additional delivery charges will apply.
Unfortunately, we cannot deliver one order to multiple delivery addresses. In this instance, you must order items separately and assign the different delivery addresses to each.
All deliveries must be signed for when you receive them. Deliveries cannot be made to certain rural areas and islands like Pulau Langkawi, FELDA, etc.
If you are unable to receive delivery of your items in person or if you haven't received them within a reasonable period,
Contact Us for further instructions.
Click and Collect/In-Store Pickup
When buying online, you also have the option to pick up your order from your nearest Harvey Norman store and avoid paying delivery charges. Simply select the Pick Up In-Store option and nominate your preferred location. When you complete your payment we will send you an email order confirmation and the store will contact you directly to confirm when your order will be ready to pick up.
Please note that only the person who placed the order may pick it up. When picking up your items, you're required to supply a copy of your order, NRIC and credit card used to make the purchase. (If you pay via FPX, your credit card is not required).
Learn more about this option in the
Click and Collect page.
Other Services
Disposal
For disposal of old items, requests have to be made at the point of purchase. Disposable is applicable for like for like item.
Installation Service
Basic installation of individual television set or small electrical appliances is included (not applicable for online purchase), but it does not include the installation of wall mounting and wall mounting brackets. An installation fee of
RM50 surcharge / item is applicable for stacking kit installation of individual Dryer.
For large electrical items that require extensive and/or complex assembly/installation, we are happy to arrange this service for you with a reasonable fee by 3rd party. Basic installation of Furniture and Bedding set is included, but does not include installation of wall mounting and wall mounting brackets. An additional extra care fee of RM190 is chargeable for Marble / Glass / High Gloss/ Solid Wood items.
